In most cases we will ship your order the same day that it is received, or the following business day. Your order will ship from within the United States. Shipping costs are calculated based on your address at checkout. For US orders with a total weight under 16oz, there is a first-class option available as well as priority mail. For orders over 16oz, priority mail is the only shipping option. For international orders, the order can be up to 4 pounds before needing a priority upgrade.
Shipping is discrete with no invoice included and packaged in a plain brown box, poly bag, or Priority mail box- depending on the item you purchase and the shipping method chosen at checkout.
Please ensure that you enter the correct shipping details when you checkout. If you realize that you have entered an incorrect shipping address, please use our contact form to reach us immediately. Failure to notify us of a change in your shipping address may result in your order being sent to the incorrect address that was entered. If the item is sent to an incorrect address and is returned to us, we will issue you a replacement order when your correct address is confirmed and the additional postage cost is paid by you.
Incorrect Delivery policy – If your item is marked as delivered and you have not received your package, please contact your local mail carrier for clarification as to the whereabouts of the package. If the USPS informs you in writing that your package was delivered to the wrong address and is not recoverable, and you chose upgraded Priority shipping at checkout, contact us to file an insurance claim. If you did not choose the Priority upgrade with included insurance, we can offer you a discount on your next order from us.
International shipping is calculated according to our actual costs via the USPS shipping calculator. We only ship to destinations that are 252 compliant. To check if your country is listed, click here. Please note that we do not know which of our products are or are not allowed by the customs office in your country. If your order is returned to us by your customs office, you will receive a refund minus the shipping cost. If your order is held or destroyed by your customs office, you will not be eligible for a refund. If you are unsure of your country’s customs list of unacceptable imports, please contact your local customs office for clarification before ordering.
We offer a 30 day money-back guarantee on all of our product(s) for using one unit with unsatisfactory results. Refunds are pro-rated after the first unit used. You must return the remainder of the unused product(s) in order to receive your refund. In order to process your return, you must contact us for return instructions and to receive your RMA (Return Merchandise Authorization) number.
Return shipping costs are the responsibility of the buyer, and it is suggested to include tracking service with the returned merchandise.